Mr. William

Hello, my name is William. I've been sick—so many, so many problems. I have a list of about 12 different... that I have osteoporosis and I can't even [remember] some of them, but it's just one thing after the other.

I was about to come in for a regular outpatient appointment, but I started having really bad pains in my side, and I had those for 4 or 5 days. And I kept trying to think, you know, it's going to be better tomorrow, you know? But finally, I just told my wife—I told her that I really need to go back to the hospital. It hurt so bad. I'm a monthly patient, I come in to have fluid [drained].

...and a few years, so I know what I'm talking about. To me, it's a magnificent list to get through a day, thanks to what's going on and what happened with my [body]. But you get up, when you get around, your whole life changes 360 degrees—a different life, life is different, and I've been very lucky.

And uh, the people, staff here [at the] hospital have been the best of my life. And from America—hospitals, hospitals in America—but I can't [get] any better than—than here where I am. It's the staff, all the way from the housekeepers to the nursing assistants, to the—to the nurses. The best. Now, I can't forget the doctors. Quality doctors. Most of them speak very good English, which helps me, you know? I can—I can converse better when able to communicate in my language. But I got nothing but good care, and have nothing but good things to say about this hospital and the facility. And uh, you know, I'd rather be at home today, [but] I'm feeling very well for my situation.